Birbeck Medical Group

Phone lines open 8am to 6.30pm

Urgent phone calls only between: 8am to 8.30am and 6pm to 6.30pm

Appointments

To request an urgent appointment

  • Phone us Monday to Friday, 8am to 6.30pm.
  • Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We offer appointments throughout the day with various clinicians from 8.30am until 6pm. Further appointments are available running from Penrith hospital outpatient department from 6.30pm until 8.00pm during the week and 9am until 5pm on a Saturday.

To request a routine appointment

  • Use your NHS account (on the NHS website or in the NHS app).
  • Use an online form to request an appointment. We will respond within our opening hours. We are open Monday to Friday, 8am to 6.30pm.
  • Use your Patient Access account.
  • Phone us Monday to Friday, 8am to 6.30pm.
  • Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm.
  • Use the NHS App to book a screening test or vaccination.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Not all medical problems need to be seen by a GP, find out more on our Who Should I See? page

Home visits

If you feel you require a home visit please try to telephone the Reception before 10am. This will enable the clinicians to plan their workload for the day.

You will be informed that a doctor, practice paramedic or nurse practitioner will phone you back. It may be that your problem can be resolved by telephone, or it may be more appropriate to send a district nurse to visit you, or arrange a hospital attendance.

Home visits are intended for patients who are house bound, terminally ill, or those too ill to travel to the surgery.

Your appointment

However you choose to contact us we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email.

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

Cancelling or changing an appointment

If you need help when we are closed

If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.

For urgent medical advice between 6.30pm and 8.30am weekdays, or during weekends and Bank Holidays, use NHS 111.

For children under 5 phone 111.

For people aged 5 and over go to the 111.nhs.uk website.

Extended access service

Further appointments are also available through the extended access service running from Penrith Hospital outpatient department from 6.30pm until 8.00pm during the week and 9am until 5pm on a Saturday.

So for those of you that work Monday to Friday and normally have to take time off to visit your GP practice for a routine appointments for:

  • bloods
  • cervical screening
  • NHS health Check
  • blood pressure checks
  • hypertension, diabetes or respiratory reviews
  • dressings
  • B12 and other injections

Please contact us to arrange a convenient time for you to been seen on a Saturday.

The Service is called Cumbria Health Enhanced Access, some of our clinicians work for this service so you may see a familiar friendly face.

Contact us today if you are overdue any routine tests/ annual reviews etc. and are struggling to get to the practice through the week so that we can arrange for you to be seen on a Saturday avoiding any inconvenience to your working week.

Appointments must be made and cancelled through the GP practice

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
  • If you need an interpreter.
  • If you have any other access or communication needs.

 

Date published: 8th October, 2014
Date last updated: 13th September, 2023