Patient Advice & Liaison Service (PALS)

The Patient Advice & Liaison Service provides support to patients, carers and relatives representing your views quickly and effectively, resolving any concerns or difficulties you may be experiencing, on-the-spot, by working in partnership with Trust staff.

PALS does not replace the Complaints Process but you may choose to speak to the PALS first as PALS staff often have the skills and contacts to be able to resolve your concerns / issues quickly and effectively.,

PALS offer impartial advice and support to patients, their families and carers.  We listen and help sort out your concerns, suggestions or queries quickly.  We explain what you can expect from us and how long a resolution may take.  We refer to other NHS, Voluntary and Self Help Organisations.  We use anonymised information from our contact with you to improve hospital services in the future.

PALS are available on both Trust sites.

PALS Contact Details are:

West Cumberland Hospital

Whitehaven
CA28 8JG
Tel: 01946 523818
Email: [email protected]

Cumberland Infirmary

Newtown Road
Carlisle
CA2 7HY
Tel: 01228 814008
Email: [email protected]