In response to your comments, we have changed our telephone system. We have moved to a ‘call directing’ system. When you ring our main number (01768 214620) you are offered a number of options. This enables your call to be routed to a member of staff and actioned appropriately.
We hope this will improve our telephone access and reduce your frustrations. However, during busy times such as Monday morning, your patience may still be needed. Please continue sending your feedback and comments.